Description
Towards Outstanding is an essential guide for health and social care services that are regulated by the Care Quality Commission. Written by a senior CQC inspector, it shows how a mindset of getting the basics right then applying context-specific finishing touches can allow any service to drive improvement and move towards an ‘Outstanding’ rating. The author also explores why, in addition to other patient and organisational benefits, good care is cheaper to provide than poor care. Structuring her advice around the ‘five questions’ that CQC inspectors use (are services safe, effective, caring, responsive and well-led?), she draws on personal vignettes to paint a picture of a service where trust, positivity, a shared vision and a commitment to continuous improvement allow staff to generate new ideas, reflect on best practice, raise concerns where necessary and keep the patient at the centre of all activity.
Details
Publisher: Pavilion Publishing and Media Ltd
ISBN:9781913414696
Publication Date: End of January 2021
PART 1: INTRODUCTION
Disclaimer
- The context
- Introduction
PART 2: WHAT IS OUTSTANDING?
- What do inspectors think outstanding means?
- First impressions and lavatories
- Equality as the root of excellence
- Evidence or opinion?
- Honesty and integrity
- Clarity and shared understanding
PART 3: RATINGS AND THE FIVE KEY QUESTIONS
- Ratings
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive?
- Are they well-led?
PART 4: CONCLUSION
- To finish
Appendix 1: Fundamental Standards of Care
Appendix 2: Safeguarding
Authors
About the author
TERRI SALT is Inspection Manager for the Care Quality Commission (CQC) – the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (today’s inspectors specialise in only one). She awarded the very first ‘Outstanding’ rating, (for end of life care at Frimley Park Hospital), and she has awarded more ‘Outstanding’ ratings to hospitals than any other member of CQC staff.
Terri trained as a nurse for adults and children, and retains a current professional registration. She earned qualifications in a range of nursing specialisms before leaving clinical practice to start a family. She then moved into lecturing and eventually management, joining the CQC in 2000. She has given keynote talks on the subject of what ‘Outstanding’ looks like.
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