Chia Suan Chong

Successful International Communication


Successful International Communication is a handy guide to help international speakers of English worldwide overcome communication barriers.



Have you ever felt frustrated talking to someone? Have you ever been puzzled by the way someone communicates? Perhaps you have struggled to understand what people really mean? If so, Successful International Communication is the book for you.

Communication issues can be amplified when communicating internationally with people who have different practices to our own. If left unresolved, these difficulties can escalate.

Successful International Communication is for anyone communicating across cultures, whether socially or for work. You might be using English to play your part in an international team. Perhaps you are communicating virtually, or maybe you are a globe-trotter. Or you might be a language teacher or communications trainer, supporting your learners to become international communicators.

This handy guide is filled with relatable anecdotes and discussions on the use of English as a global language as well as the key issues of intercultural communication. Combining theory and practice, it explores different interpersonal skills- for example, relationship building and conflict management skills. Throughout the book, there are a number of critical incidents, discussion questions and other such tasks for you to complete. These will encourage you to reflect on your own opinions, thoughts, experiences, and possible prejudices, whilst promoting self-awareness. Useful tip sections throughout the book summarise key points from the practical units, as a reminder of the steps to follow for successful international communication.

Successful International Communication is the first title in Pavilion ELT‘s Communication Skills series.


“The author displays an acute sensitivity to cultural differences and approaches them in a non-judgmental, productive manner…. a great tool for anyone in the ELT industry interested in honing their communication skills or embedding the fundamentals of successful international communication into the lives of students.” Virginia Mawer, English Australia Journal, Vol 35, 2019.

“This 176-page book provides a wealth of helpful information for anyone involved in international communication… The book includes refreshingly personal anecdotes and is punctuated by reflective tasks and critical incidents.” Pete Sharma, EL Gazette, September 2019. 


Anyone who communicates internationally; intercultural skills trainers; communication skills trainers; teacher trainers and teachers of the English language.


ISBN: 9781912755134
Publication: 17 December 2018

  • Introduction
  • Chapter 1: English as a lingua franca
  • Chapter 2: Intercultural awareness
  • Chapter 3: Building relationships
  • Chapter 4: Collaboration and teamwork
  • Chapter 5: Getting the right message
  • Chapter 6: Listening actively
  • Chapter 7: Leadership
  • Chapter 8: Influencing
  • Chapter 9: Conflict management
  • Chapter 10: Communicating beyond words
  • Conclusion


Chia Suan Chong is a multinational communication skills and intercultural skills trainer, and a materials writer, with a background in teacher training and English language teaching. She holds a DELTA, an LCCI Cert TEB, an MA in Applied Linguistics & ELT and a Business Cultural Trainer’s certificate. She is also the resident blogger for English Teaching professional and writes regularly for the publication.

Kindle edition

If you would like to get your copy immediately and save on postage costs, you can now buy a Kindle version of Successful International CommunicationYou can also take a look inside before you buy. Kindle editions can be read on the Kindle app across most devices, including phones, tablets and computers, so you do not need a Kindle device to purchase a copy.


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