Towards Outstanding

Writer: Terri Sale

TERRI SALT is Inspection Manager for the Care Quality Commission (CQC) – the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest-serving regulators in the country, Terri is unique in having regulated all types of services (today’s inspectors specialise in only one). She awarded the very first ‘Outstanding’ rating, (for end-of-life care at Frimley Park Hospital), and she has awarded more ‘Outstanding’ ratings to hospitals than any other member of CQC staff.

Terri trained as a nurse for adults and children and retains a current professional registration. She earned qualifications in a range of nursing specialisms before leaving clinical practice to start a family. She then moved into lecturing and eventually management, joining the CQC in 2000. She has given keynote talks on the subject of what ‘Outstanding’ looks like.