Outstanding residential care is personalised not packaged, and prevention is far better than dealing with the results of poor care. Yet driving improvement in service provision requires a process of continuous organisational learning to embed best practice. This unique resource provides all that is needed to create a framework for assessing a care home’s strengths and weaknesses and taking the first steps on the road towards an ‘Outstanding’ rating. Drawing on decades of inspection experience, Terri Salt provides a suite of forms and templates that – with appropriate planning, discussion and collaboration – can serve as the basis for a full quality assessment as well as being built into a regular cycle of monitoring and continuous improvement. Using these tools, staff can learn to enjoy the experience of delivering the very best care to patients – and leaders can provide them with the tools and freedom required to do so.
Publisher: Pavilion Publishing and Media Ltd
Publication Date: End of February 2021
PART 1: INTRODUCTION
- The context
PART 2: ABOUT THE TEMPLATES
- Safe domain
- Effective domain
- Caring domain
- Responsive domain
- Well-led domain
PART 3: THE TEMPLATES
Environment – Mandatory training – Safeguarding – Healthcare – Pressure damage – Falls – Cleanliness – Medicines – Equipment – Safety – Recruitment – Nutrition – Pain and symptoms – Kindness – Dignity – Dementia – End of life care – Activities – Leadership
PART 4: ACTION PLANNING
Example action plan
Appendix 1: CQC Ratings Characteristics
About the author
TERRI SALT is Inspection Manager for the Care Quality Commission (CQC) – the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (today’s inspectors specialise in only one). She awarded the very first ‘Outstanding’ rating, (for end of life care at Frimley Park Hospital), and she has awarded more ‘Outstanding’ ratings to hospitals than any other member of CQC staff.
Terri trained as a nurse for adults and children, and retains a current professional registration. She earned qualifications in a range of nursing specialisms before leaving clinical practice to start a family. She then moved into lecturing and eventually management, joining the CQC in 2000. She has given keynote talks on the subject of what ‘Outstanding’ looks like.
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