Fiona Dunlop, Keith Harding, Robert McLarty

ETpedia Management

Resource Book

500 ideas for managing an English Language school

ETpedia Management is a complete reference guide for both new and experienced managers. It’s full of tips, advice and ideas for running an English Language school or department.



ETpedia Management brings you 500 tips, ideas, and concepts to help you run an English language school. Over 50 list-based units, it covers everything from the basic principles of running a language school, department or organisation, to problem solving and growth management. You’ll find inspiration in each unit whether you’re managing for the first time or an experienced manager looking to further develop your skill set.

Many of the units also contain an activity based on a photocopiable handout, which you will find in the Appendix. These are motivating tasks, perfect for self-reflection or for your teachers to do in a continuing professional development session. They’re also adaptable – you can use them as they are or develop them to suit your own context.

Throughout the book you will find quotes from experienced managers, Director of Studies. Here you’ll find school owners sharing their views, ideas and experiences on managing an English Language school or department.

ETpedia Management is the tenth title in the popular ETpedia series.



“A practical resource for ELT managers to help with those adjustments necessitated by making the change from teacher to manager. New and experienced ELT managers can benefit from this collection of pragmatic and ELT-specific resources all available in one place. ETpedia Management provides a wealth of ideas and materials that allow for self-reflection, collaboration and real-life application to a language school context.” – Jakki Postlethwaite, English Australia Journal, 2020. You can read the full detailed review here

This will be a valuable resource for people at any stage of their career with an interest in ELT management. It provides useful advice for those embarking on management, studying for a qualification in ELT management, preparing for an interview or training for a new management position. It also contains resources to inspire experienced managers looking for fresh ideas.” – Peter Beech, IATEFL Voices (274)

Language teachers moving into management positions often find themselves learning ‘on the job’. This 200-page, spiral-bound reference guide will be especially useful for them, providing advice in several key areas including marketing, personnel, finance and continuous professional development (CPD)… Draws on the expert experience of the author team.” – Pete Sharma, EL Gazette (470), May 2020. 


If you are new to management, or in the process of becoming a manager or assistant manager, ETpedia Management will be invaluable for supporting you on your way.

If you’ve been managing for a while, this resource will remind you of techniques and activities you haven’t used in a while and will offer fresh new ideas to increase your repertoire.


ISBN: 9781912755271
Publisher: Pavilion Publishing and Media Ltd
Publication: 25 June 2019

Getting Started
Strategic management and communication
HR, administration and recruitment
Marketing and finance
Quality assurance and quality improvement
Academic management
Professional development
Professional working environments
Appendix: Photocopiable materials


Fiona Dunlop, Keith Harding and Robert McLarty

Kindle edition

If you would like to get your copy immediately or save on postage costs, you can now buy a Kindle version of ETpedia Management! You can also take a look inside before you buy. Kindle editions can be read on the Kindle app across most devices, including phones, tablets and computers, so you do not need a Kindle device to purchase a copy.

On the Kindle version, in the Appendix you will also find photocopiable handouts with additional training activities. These can be used exactly as they are, or adapted and developed to suit your own context. You will also find a link to a digital version of the handouts at the start of the Appendix section so you can download you own version or make print outs when you need them.


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